FAQ

Our Salter collection focuses on precision-engineered kitchen essentials that combine functionality with elegant design. From our best-selling digital kitchen scales to innovative electric salt & pepper grinders, each product is crafted to elevate your cooking experience with reliable performance and premium materials.

Customers love our digital kitchen scales for their accuracy and sleek design, while our electric salt & pepper grinders are favorites for their convenience. Our air fryers & ovens and bakeware collections are also top performers, helping home chefs create restaurant-quality results.

Most items, especially our digital scales and electric grinders, are kept in stock at our Kansas City warehouse for fast dispatch. If an item is temporarily unavailable, it will be clearly marked on the product page with estimated restock dates.

You can create an account during checkout by selecting “Create an Account” after entering your email. Account benefits include order tracking, faster checkout, and personalized recommendations based on your kitchen needs.

We process orders quickly to ensure fast delivery, so changes must be requested within 2 hours of ordering. Please email [email protected] immediately with your order number and requested changes.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All payments are processed through encrypted systems for your protection.

We proudly ship Salter products worldwide, excluding some remote areas and parts of Asia. During checkout, simply enter your address to confirm availability to your location.

Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
Free Shipping: Orders over $50 via EMS (15-25 business days after dispatch)
Our Kansas City warehouse ensures fast processing within 1-2 business days.

International customers may be responsible for import taxes or duties based on local regulations. These fees are not included in your order total and would be payable upon delivery. Check with your local customs office for estimates.

You’ll receive tracking information via email once your order dispatches. Use this to follow your kitchen essentials’ journey to your doorstep!

We offer a 15-day return policy from the delivery date. Items must be unused, in original packaging with all accessories. Contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.

Refunds are processed within 5 business days after we receive your return. The timing for the refund to appear in your account depends on your payment provider.

Each product comes with specific care instructions. Generally:
– Digital scales: Wipe clean with damp cloth, avoid submersion
– Bakeware: Hand wash recommended to preserve finishes
– Electric grinders: Use only dry ingredients, clean with dry brush
Refer to your product’s manual for detailed guidance.

Salter products come with a 1-year manufacturer’s warranty against defects. Contact us with your order details and issue description for warranty service.

Many parts are available for separate purchase. Email us with your product model and needed part, and we’ll help source it for you.