At Perfect Kitchen Finds by Salter, we stand behind our premium kitchenware just as we stand behind our commitment to your satisfaction. If your purchase doesn’t meet your expectations, our straightforward returns process makes it easy to exchange or return eligible items.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most products in their original condition with all packaging intact. Some exceptions apply (see below).

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used food preparation items (chopping boards, cutlery)
  • Personal care devices (bathroom scales, fitness scales)
  • Electrical appliances that have been unboxed (air fryers, food processors, blenders, electric grinders)
  • Any item that shows signs of use or missing original packaging

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our kitchenware experts will review your request (typically within 2 business hours)
  3. Package Your Item – Securely repackage with all original materials
  4. Ship It Back – Use the return label we provide (return shipping costs are customer’s responsibility unless the return is due to our error)
  5. Receive Your Refund/Exchange – Once we receive and inspect your return

Return Request Template

Use this template when contacting us about your return:

Subject: Return Request for Order #[Your Order Number] Dear Perfect Kitchen Finds Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Product Name: [Product Name] SKU/Item Number: [If available] Reason for Return: [Please specify – e.g., defective, wrong item, changed mind] [For exchanges only:] I would like to exchange this for: [Product Name] SKU/Item Number: [If known] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Processing

Once we receive your return:

  • Processing Time: 3-5 business days after we receive your item
  • Refund Method: Original payment method (credit card, PayPal, etc.)
  • Time to Appear: 5-10 business days depending on your financial institution

Note: Shipping costs are non-refundable unless the return is due to our error.

Exchange Policy

For exchanges:

  • You may exchange for any in-stock item of equal or lesser value
  • If exchanging for a higher-value product, you’ll pay the difference
  • Exchanges follow the same return timeline and conditions

Damaged or Defective Items

If your Salter product arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may ask you to return the damaged item

Our team of kitchenware experts is here to ensure your experience with Perfect Kitchen Finds is as exceptional as our products. If you have any questions about our returns policy, don’t hesitate to contact us.

Now that you’re familiar with our hassle-free returns, why not explore our newest collections of bakeware or check out our premium digital kitchen scales?