At Perfect Kitchen Finds by Salter, we’re committed to delivering premium kitchenware with exceptional service. Whether you’re equipping your kitchen with our precision bakeware or upgrading with our smart digital scales, we want your experience to be seamless from delivery to daily use.
Shipping Information
Order Processing
We carefully prepare each order within 1-2 business days of purchase. You’ll receive a confirmation email with tracking information once your items ship.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery in 10-15 business days after shipment
- Recommended for time-sensitive orders
- Full tracking included
Free Shipping: Available for orders over $50 via EMS
- Delivery in 15-25 business days after shipment
- Tracking available
- Perfect for non-urgent kitchen upgrades
Note: Delivery times may vary for international destinations (excluding Asia and certain remote areas).
Hassle-Free Returns
We stand behind every Salter product in our collection, from premium cookware to innovative electric appliances. If any item doesn’t meet your expectations, our straightforward return process ensures satisfaction.
Return Policy Overview
- Return Window: 15 days from delivery date
- Condition: Original packaging with all accessories
- Exceptions: See non-returnable items below
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened food preparation items: Chopping boards, cutlery, bakeware, cake tins
- Personal care devices: Bathroom scales, fitness scales
- Unboxed electrical appliances: Air fryers & ovens, food blenders & choppers, food processors, electric salt & pepper grinders, hand blenders
- Any item showing signs of use or missing original packaging
Step-by-Step Return Process
- Contact Us: Email [email protected] within 15 days of delivery with:
- Your order number
- Reason for return
- Whether you prefer refund or exchange
- Wait for Approval: Our kitchenware specialists will respond within 2 business hours
- Package Securely: Include all original materials and accessories
- Ship It Back: Use the provided return label (customer responsible for shipping costs unless our error)
- Receive Resolution: Refund or exchange processed after inspection
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Perfect Kitchen Finds Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Product Name: [Product Name]
SKU/Item Number: [If available]
Reason for Return: [Please specify – e.g., defective, wrong item, changed mind] [For exchanges only:] I would like to exchange this for: [Product Name] SKU/Item Number: [If known]
Please let me know the next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund & Exchange Details
Refund Processing
- Processing Time: 3-5 business days after we receive your return
- Method: Original payment (credit card, PayPal, etc.)
- Appearance in Account: 5-10 business days (varies by financial institution)
- Note: Original shipping costs are non-refundable unless the return results from our error
Exchange Policy
- Exchange for any in-stock item of equal or lesser value
- For higher-value exchanges, you’ll pay the difference
- Follows same return timeline and conditions
Damaged or Defective Items
If your Salter product arrives damaged:
- Contact us immediately at [email protected] with photos
- We’ll arrange replacement or refund at no cost
- In some cases, we may request return of the damaged item
Our Promise: The same attention to detail that goes into our premium kitchenware goes into every customer interaction. Our team of kitchenware experts is ready to ensure your Perfect Kitchen Finds experience matches the quality of our products.
Have questions about our policy? Contact our customer care team at [email protected] or visit our website to explore our newest collections.
Perfect Kitchen Finds by Salter
1546 Loving Acres Road, Kansas City, US 64134